Frequently asked questions
Can I personalize my product?
Yes, we offer free adjustments for items like suspension rods or cable length. Simply leave a note during checkout or email us after placing your order. For custom sizes or colors, we provide bulk personalization on orders of 10 units or more. Additional production time may apply.
Which payment methods are accepted?
We accept a variety of secure payment options, including credit cards, debit cards, PayPal, and trusted local methods like iDEAL and Bancontact. Choose the option that works best for you.
What if I am not satisfied with my purchase?
We want you to be completely satisfied with your order. If you're not happy, you have 30 days from the delivery date to contact us. Simply Contact us, and we'll guide you through the return or refund process.
What does “dimmable” mean?
A dimmable light allows you to adjust both the brightness and the color temperature. You can make the light softer or brighter and change the color from warm yellow tones to cool white light. This helps you create the right atmosphere for relaxing, working, or any other activity.
What does “stepless dimming” mean?
Stepless dimming allows you to adjust the brightness smoothly and continuously. You can increase or decrease the light level gradually without fixed levels or preset steps. This gives you precise control to create the exact lighting you need.
What does the three color light option mean?
Three color lighting allows you to choose between warm white, natural white, and cool white using your existing wall switch. Simply press the switch quickly in sequence to change the light color until you reach the setting you prefer. This makes it easy to adjust the atmosphere with one fixture and no extra controls.
What does the RGB light option mean?
The RGB light option means the light can display multiple colors. RGB stands for red, green, and blue. By combining these three colors, the light can create many different color options. You can usually change the color using a remote control, an app, or another control system included with the product.
Still have questions?
Visit our FAQ page to find answers to common questions. If you cannot find what you are looking for, please contact us through our contact form or email us at info@spingar.com. We are happy to help.
