Frequently Asked Questions

We offer free adjustments for items like suspension rod or cable length. Simply leave a note during checkout or email us after placing your order. For custom sizes or colors, bulk personalization is available for orders of 10 units or more, with additional production time required.

A dimmable light lets you adjust both brightness and color temperature, so you can switch from soft warm tones to bright cool whites depending on your preferences.

Stepless dimming means the light brightness can be adjusted smoothly from low to high without fixed levels.

This three-color lighting lets you easily switch between warm white, cool white, and natural white using your standard wall switch. It's a versatile way to set the perfect mood with just one fixture.

An RGB light combines red, green, and blue LEDs to produce a full range of colors. These lights are ideal for creating vibrant and customizable lighting environments.

Your satisfaction matters to us. If you are not satisfied with your purchase, please contact us within 30 days to arrange a return, refund, or replacement.

We offer secure payment options, including credit cards, debit cards, PayPal, and popular local methods like iDEAL and Bancontact. Select the option that suits you best.

You can track your order using the tracking link sent to you by email once your order has been shipped.

If you entered the wrong shipping address, please contact us as soon as possible at info@spingar.com. We will do our best to update the address before the order is shipped.

Changes or cancellations can be made within five hours of placing your order. Please contact us as soon as possible at info@spingar.com. After five hours, the order may already be in production or shipping.

Some items may ship from different warehouses or suppliers, so your deliveries may arrive separately. If anything is missing, please contact us, and we'll ensure it reaches you safely.

Most orders are processed and shipped within 1 to 2 business days. You'll receive a confirmation once your package is on its way.

We carefully package every order, but if your item arrives damaged, please contact us within 48 hours of delivery. Send your order number and a photo or video of the damage to info@spingar.com, and we will arrange a free replacement.

Although rare, technical issues can occur. All our products come with a 5-year warranty. If your item stops working, send us your order number and a short video showing the issue. If it's covered by the warranty, we'll arrange a free replacement.

Once we receive and inspect your returned item, we’ll process a refund to your original payment method. The refund typically appears in your account within 5 business days, depending on your bank or payment provider.

Yes, our mobile site is fully secure and supports credit card payments through encrypted, trusted payment gateways.

Yes, we work with interior designers and industry professionals. For more information about our trade program, please contact us at info@spingar.com.

Yes, SPINGAR is a fully registered and trusted business based in the Netherlands and serving customers internationally. We are committed to delivering high quality products with clear and reliable customer service.

Company details:
Lampasa.com
Siebe Schootstrastraat
8923 GH Leeuwarden
Trade Number: 88929299
VAT Number: NL004671469B47