Refund policy

Return & Refund Policy

At SPINGAR, we want you to be happy with your purchase. If something is not quite right, we make returns simple and straightforward.

Please review the details of our return policy below.

30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you have 30 days from the delivery date to request a return. We are happy to provide a refund or exchange, as long as the item meets our return conditions.

After this 30-day return period, refunds are no longer available. Products purchased on or after January 1, 2026 are covered by our 5-year quality warranty. Products purchased before January 1, 2026 remain covered by the warranty terms that applied at the time of purchase.

What Can Be Returned?

To be eligible for a return, your item must:

  • Be in its original condition, just as you received it

  • Include all original tags and packaging

  • Be disassembled and packed in the original box, if you assembled it yourself

How to Start a Return

To begin your return, email us at info@spingar.com. Our support team will guide you through the process and provide all the details you need.

Return Shipping & Labels

If your return is approved, we will provide a return shipping label or return address, along with clear instructions. Please note that returns sent without prior approval will not be accepted.

Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you if it meets the return conditions. If approved, your refund will be issued to your original payment method within 5 business days. You will also receive a confirmation email once the refund has been processed.

Please note:

  • If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at info@spingar.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery. If an item is damaged, defective, or incorrect, contact us within 48 hours so we can resolve the issue quickly.

All damaged, defective, or incorrect items must be kept and returned to SPINGAR unless we confirm in writing that a return is not required.

Please keep the item, all included parts, the original box, and all packing materials until we provide written instructions. This also applies if you have already received a replacement item. The fact that you have not yet received a return label or return request does not mean that the item may be discarded.

We may wait until the replacement has been delivered and inspected before arranging the return. Therefore, a return label or return address may not be provided immediately.

Do not discard, sell, give away, or return the item on your own. Keep everything until SPINGAR confirms in writing what you should do with it.

Items That Cannot Be Returned

  • Gift vouchers cannot be returned.

Need Help?

If you have any questions about returns or exchanges, we are here to help.
Contact us at info@spingar.com and our support team will be happy to assist you.

Last Updated: 01-01-2026