Privacy Policy

This Privacy Policy describes how SPINGAR.COM (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Collecting Personal Information: When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information." See the list below for more information about what Personal Information we collect and why.

Device information

• Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

• Purpose of collection: to provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, DSers (fulfillment), and Parcel Panel (track & trace).
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, DSers (fulfillment), and Parcel Panel (track & trace).
• Personal Information collected: information you provide during customer support interactions.

 

Minors: The Site has been designed for use by individuals aged 18 and above. We do not knowingly collect Personal Information from children. If you are a parent or guardian and suspect that your child has shared Personal Information with us, please reach out to us at the provided contact address. We will promptly address your request for the deletion of such information to ensure compliance with privacy regulations and protect the privacy of minors. Your cooperation is greatly appreciated.

Sharing Personal Information: We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
• We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising: As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-Out.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works and how to opt-out, you can visit the Network Advertising Initiative’s educational page at NAI's Educational Page.

You can opt out of targeted advertising by:

• FACEBOOK: Facebook Ad Preferences
• GOOGLE: Google Ad Settings
• BING: Bing Ad Settings

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: Digital Advertising Alliance Opt-Out Portal.

Using Personal Information:

The usage of Personal Information encompasses several key purposes:

1. Service Provision: We utilize your Personal Information to deliver our services to you. This includes making products available for purchase, handling payments, ensuring smooth shipping and order fulfillment, and guaranteeing your overall satisfaction with our services.

2. Communication: We keep you informed about our latest products, services, and special offers, using your Personal Information to provide you with updates and relevant information. This helps us tailor our offerings to your preferences and needs. Your privacy and preferences are important to us, and you can always opt out of these communications if you wish.

Our commitment is to use your Personal Information responsibly and in compliance with applicable data protection regulations, ensuring the security and confidentiality of your data while enhancing your experience with our services.

Lawful Basis: Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent.
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention: When you make a purchase through our website, we take steps to ensure the secure retention of your Personal Information for our records. This means that unless you specifically request the removal of this information, we will keep it on file.

Your data privacy is important to us, and we want you to have control over your information. If, at any point, you wish to exercise your right to have your data erased, we have provided detailed information on how to do so in the 'Your rights' section below.

We are committed to abiding by applicable data protection regulations and respecting your preferences regarding the retention of your personal data. Your peace of mind and control over your information are of utmost importance to us.

Automatic decision-making: If you are a resident of the European Economic Area (EEA), it's important to be aware of your rights regarding automated decision-making. As a resident of the EEA, you have the right to object to processing that relies solely on automated decision-making, including profiling, especially when such decisions have a legal impact on you or significantly affect your rights.

We want to clarify that we do not engage in fully automated decision-making processes that would have a legal or otherwise substantial impact on individuals using customer data. However, we'd like to inform you that our processor, Shopify, does employ limited automated decision-making for fraud prevention measures. It's essential to note that these measures do not have a legal or significant effect on your rights.

Here are some examples of services that may incorporate elements of automated decision-making:

1. Temporary IP Address Blacklist: In cases of repeated failed transactions associated with specific IP addresses, a temporary blacklist may be implemented. This blacklist remains active for a limited number of hours.

2. Temporary Credit Card Blacklist: If credit cards are linked to blacklisted IP addresses, a temporary credit card blacklist may be applied. This blacklist typically remains in effect for a limited number of days.

Please rest assured that these measures are implemented solely for the purpose of enhancing security and preventing fraudulent activities. They are not intended to infringe upon your rights or have a significant legal impact on you. We remain committed to complying with data protection regulations and ensuring transparency in our data processing practices. If you have any concerns or require further information, please do not hesitate to reach out to us. Your privacy and data security are our top priorities.

Selling Personal Information: We want to be transparent about our data practices, particularly with regard to the California Consumer Privacy Act of 2018 (CCPA). Under CCPA, "selling" Personal Information has a specific definition. While we do not sell Personal Information in the traditional sense, we do share certain categories of information for specific purposes, as outlined below:

Categories of Information Shared:

• If you are using Shopify Audiences, we may share information related to your use of the Site, your purchase history, and the email address associated with your purchases. Please note that this information is shared to enhance your experience and provide you with personalized content and recommendations.

Opting-Out of Information Sharing:

• We respect your right to control your data. If you wish to opt-out of this information sharing, you can do so by [insert instructions on how to opt-out].

Information about Minors:

• We do not sell the Personal Information of minors under the age of 16 without affirmative authorization.

Financial Incentives:

• We may offer certain financial incentives to share information, such as discounts or rewards. 

We take data privacy seriously and are committed to complying with CCPA and other relevant data protection regulations. Our goal is to provide you with transparency and choices when it comes to your Personal Information. If you have any questions or concerns about how we handle your data, please don't hesitate to contact us. Your privacy and trust are important to us.

Your rights: If you are a resident of Europe, you have certain rights regarding your personal information under data protection laws. These rights include:

1. Access: You have the right to access the personal information we have collected about you. This allows you to review and verify the accuracy of your data.

2. Correction: You can request corrections or updates to any inaccurate or incomplete personal information we hold about you.

3. Deletion: You have the right to request the deletion of your personal information. This is also known as the "right to be forgotten." We will comply with this request unless we have a legitimate reason for retaining the information, such as legal obligations or contractual necessity.

To exercise any of these rights or if you have any questions regarding your personal information, please contact us at info@spingar.com. We are committed to respecting your privacy rights and will respond to your requests in accordance with applicable data protection laws.

Your privacy is important to us, and we are dedicated to safeguarding your personal information and ensuring your rights are upheld.

GDPR (General Data Protection Regulation):

If you are a resident of the European Economic Area (EEA), it's important to know that you have certain rights under the General Data Protection Regulation (GDPR) concerning your Personal Information. These rights include:

1. Access: You have the right to access the Personal Information we hold about you. This allows you to review and verify the accuracy of your data.

2. Portability: You can request the portability of your Personal Information to a new service provider.

3. Correction: If you find that your Personal Information is inaccurate or incomplete, you have the right to request corrections or updates.

4. Erasure: You have the right to request the deletion of your Personal Information, also known as the "right to be forgotten." We will comply with this request unless we have a legitimate reason to retain the information, such as legal obligations or contractual necessity.

To exercise any of these rights or if you have any questions about your Personal Information, please contact us using the provided contact information above. We are committed to respecting your rights and privacy under the GDPR and will respond to your requests in accordance with the law.

Please note that your Personal Information may be initially processed in the Netherlands and subsequently transferred outside of Europe for storage and further processing, including to Canada and the United States. For more details on how data transfers comply with the GDPR, you can refer to Shopify's GDPR Whitepaper at the following link: Shopify GDPR Whitepaper.

We take data protection seriously and are dedicated to ensuring that your rights are upheld and your Personal Information is handled in accordance with the GDPR's requirements. Your privacy is important to us, and we are committed to protecting it.

CCPA (California Consumer Privacy Act): As a resident of California, you are entitled to certain rights under the California Consumer Privacy Act (CCPA) concerning your Personal Information. These rights include:

1. Right to Know: You have the right to access the Personal Information we have collected about you. This is often referred to as the "Right to Know." It allows you to obtain information about how your data is collected, used, and shared.

2. Portability: You can request the portability of your Personal Information to a new service provider, enabling you to take your data with you when switching services.

3. Correction: If you discover that your Personal Information is inaccurate or incomplete, you have the right to request corrections or updates.

4. Erasure: You have the right to request the deletion of your Personal Information. This is also known as the "Right to Be Forgotten." We will honor this request unless there are legal grounds for retaining the data.

If you wish to exercise any of these rights or have questions related to your Personal Information, please use the provided contact information above to get in touch with us.

Additionally, if you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address provided. We are committed to respecting your rights under the CCPA and will respond to your requests in accordance with the law.

Your privacy and the security of your Personal Information are important to us, and we are dedicated to ensuring that your rights are upheld and your data is handled in compliance with CCPA requirements.

Cookies: A cookie is a small piece of data that is downloaded to your computer or device when you visit our website. These cookies serve various purposes, enhancing your browsing experience and improving the functionality of our site. We use several types of cookies, including functional, performance, advertising, and social media or content cookies.

How Cookies Improve Your Experience:

Cookies play a crucial role in making your interaction with our website smoother and more convenient. Here's how:

• Remembering Actions: Cookies allow the website to remember your actions and preferences, such as login credentials and region selection. This means you won't have to re-enter this information every time you visit the site or navigate from one page to another.

• Enhancing User Experience: Cookies provide insights into how people use the website. For instance, they help us understand whether a visitor is new or returning, and whether they are frequent users. This data helps us tailor the website to better meet your needs.

Types of Cookies We Use:

To optimize your experience on our website and deliver our services effectively, we use the following types of cookies. Please refer to Shopify's current list of cookies on our merchant storefront for detailed information: Shopify's Cookie List.

Cookies are an integral part of our efforts to provide you with a seamless and personalized browsing experience. We respect your privacy and aim to ensure that our use of cookies is in line with data protection regulations. If you have any questions or concerns about our use of cookies, please feel free to contact us. Your privacy and satisfaction are important to us.

Here is a summary of the key points:

1. Types of Cookies:

   • Session Cookies: These cookies last only until you stop browsing. They are temporary and are typically deleted when you close your web browser.
   • Persistent Cookies: These cookies have a longer lifespan and can last until they expire or are manually deleted. They can persist on your device for a specified duration, often ranging from 30 minutes to two years.

2. Management of Cookies:

   • You can control and manage cookies in various ways, but it's important to be aware that blocking or removing cookies may affect your user experience on websites.

3. Browser Settings:

   • Most web browsers automatically accept cookies, but you have the option to choose whether to accept them or not. You can typically find these settings in your browser's "Tools" or "Preferences" menu.

4. Additional Resources:

   • To learn more about modifying your browser settings or managing cookies, you can refer to your browser's help file or visit websites like www.allaboutcookies.org for detailed information.

5. Note on Third-Party Information Sharing:

   • The passage also mentions that blocking cookies may not completely prevent the sharing of information with third parties, such as advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, you should follow the instructions provided in the "Behavioural Advertising" section.

In summary, this passage provides an overview of cookies, their types, and how to manage them in your web browser. It also acknowledges that while blocking cookies can protect your privacy to some extent, it may not entirely prevent information sharing with third parties, and it directs users to specific resources for more information on managing cookies.

Do Not Track: It's important to understand that when your web browser sends a "Do Not Track" signal, there is no universally accepted industry standard for how websites should respond to it. Consequently, we maintain our standard data collection and usage practices even when we detect this signal from your browser. We value your privacy and strive to provide transparency about our data handling procedures. However, the effectiveness of "Do Not Track" signals in controlling online data collection may be limited due to this lack of consistent industry guidelines. We encourage you to review our privacy policy for a comprehensive understanding of our data practices and to make informed decisions regarding your online privacy.

Installation: At SPINGAR, we prioritize your safety and satisfaction with our products. It is important to note that we disclaim any liability for damage resulting from incorrect installation. We highly recommend the engagement of a professional for the proper and safe installation of our products.

Ensuring the accurate installation of our products is essential to guarantee optimal performance and safety. As a valued customer, you assume the responsibility for precise installation. However, we stress that involving the services of a professional is the best practice to minimize potential risks.

By choosing to install our products without the expertise of a professional, you acknowledge that SPINGAR is not liable for any damage or consequences arising from improper installation.

We appreciate your understanding and encourage you to prioritize safety by considering the services of a qualified professional for every installation.

Changes: Our Privacy Policy is a dynamic document that may undergo updates periodically. These revisions serve several essential purposes, such as aligning our practices with the ever-evolving landscape of data management. Here's why we make these updates:

1. Operational Improvements: We continuously refine and enhance our operational procedures to better serve our users. Updates to the Privacy Policy may reflect these improvements, ensuring that your personal information is handled with the utmost care and efficiency.

2. Legal Compliance: The legal framework surrounding data protection and privacy is subject to change. We update our Privacy Policy to ensure compliance with new laws and regulations, safeguarding your rights and privacy.

3. Regulatory Requirements: Regulatory bodies may introduce new requirements or guidelines for data handling and privacy. Adhering to these standards is paramount, and our Privacy Policy evolves accordingly to meet these obligations.

4. Enhancing Transparency: We are committed to transparency. By updating our Privacy Policy, we aim to provide you with clear and comprehensive information about how we collect, use, and protect your data.

5. User Awareness: Keeping our users informed is a top priority. When we update the Privacy Policy, we take steps to communicate these changes through appropriate channels so that you are aware of any modifications that may affect your privacy rights.

In essence, these updates are made with your best interests in mind. They reflect our commitment to maintaining the highest standards of data protection, legal compliance, and transparency. We encourage you to review our Privacy Policy periodically to stay informed about how we handle your information and any changes that may have occurred. Your privacy and trust are of utmost importance to us.

Complaints: Your satisfaction and trust are essential to us. If, for any reason, you feel the need to file a complaint, we encourage you to do so through the following channels: