No problem, but time is running out! We can only update your shipping details before your order is passed on to the shipping company, usually within 24 hours. If you've noticed a mistake, such as a typo or an automatically entered address, please email us immediately at Info@spingar.com and we'll help you correct it quickly.

Absolutely, we are here to help you! You can cancel or change your order within the first 5 hours. Send us an email at Info@spingar.com with your request and we will help you immediately. Please note that after this first 5 hours, orders may have already been processed for shipment and changes are no longer possible.

If you notice items missing from your order, please contact us immediately. If you have ordered multiple products, they are sometimes delivered separately as our items come from different interior designers and locations. Your complete satisfaction is our priority!

Typically, we process orders within 2-3 working days. If you have any questions or comments about your order, please do not hesitate to contact us atInfo@spingar.com. We are here to help you!

Rest assured, all of our orders are trackable for your peace of mind. You will receive a tracking number as soon as your product is shipped. Because we source products from various designers to ensure both quality and affordability, each item may be shipped separately. Once you have your tracking number, you can easily monitor the progress of your shipment either on our website or by using the link sent to you via email.

Absolutely, we are open to customisation options. You can create the lamp that suits your preferences, whether it's customising the suspension length, size, colour or other specific requirements. Everything is negotiable. Don't hesitate to contact us via email to see all available options and customise your product to your liking.

Your satisfaction is our top priority. If you are not completely satisfied within 30 days of receiving your order, don't worry. Just send us an email at info@spingar.com, and we'll help you through the refund process.

We ship every item with extra care. However, our customers report that about 1 in 1,000 products arrive damaged due to mishandling by the postal service. If this happens to you, please contact us with:

- Your order number.
- A photo of the damaged product.

Once received, we will gladly send you a new product free of charge.

Note: Please remember to report any broken, defective, or damaged product within 48 hours of receipt. Your timely communication helps us assist you effectively.

While it's rare, mistakes can occasionally occur, leading to product malfunctions during the warranty period.

But don't worry! If you encounter an issue, please provide us:

- Your order number
- A video demonstrating the issue.

Recording a video aids in clearly illustrating the issue, facilitating our understanding and enabling swift assistance. This expedites problem resolution without necessitating extensive explanations, thereby saving your valuable time.

Upon receiving the return, we will assess the situation, and if the fault lies with us, we will happily send you a replacement product at no additional cost.

Refunds for cancelled orders are issued automatically. Please note that we can only return the refund to the original payment source used for the order. If you have any questions or need assistance, please contact us atinfo@spingar.com.

We accept a wide range of payment methods to make your shopping experience easy. You can pay for your orders with credit cards, debit cards, PayPal and more. Shopping with us is hassle-free, so choose the payment method that suits you best.

Yes, you can securely make credit card payments on Spingar's mobile site. We use 256-bit encryption technology to protect your card details during transmission to trusted payment gateways operated by leading banks. Your payment information is kept safe and secure.

Yes indeed! Our company is registered in the Netherlands with the following details:

SPINGAR:

Siebe Schootstrastraat 66
8923GH Leeuwarden
The Netherlands

Chamber of Commerce:88929299
VAT number:NL004671469B47